Privacy Statement
Noble Health House Calls
Privacy Statement & Communications Consent
At Noble Health House Calls, your privacy is our priority. We are committed to safeguarding the personal, medical, and communications data you share with us. This Privacy Statement describes how we collect, use, and protect your information, including your agreement to receive text (SMS/MMS) communications from us regarding your care.
1. Information We Collect
To provide our services, Noble Health House Calls may collect and store:
- Personal details: name, phone number, address, date of birth, email
- Health information: medical history, symptoms, medications, diagnoses
- Insurance and billing details
- Communication preferences, including mobile phone consent
- Any additional information you provide voluntarily
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2. How We Use Your Information
We use your information solely for purposes directly related to your care and our operations:
- Schedule and confirm house call appointments
- Deliver medical care and maintain accurate records
- Facilitate billing and insurance claims
- Send appointment reminders, health updates, and follow-up instructions
- Provide customer service and respond to inquiries
3. Consent to Receive SMS/MMS Communications
By providing your mobile number, you expressly consent to receive **SMS/MMS text messages** from **Noble Health House Calls**, which may include:
- Appointment reminders
- Updates regarding your care or medical instructions
- Follow-up messages and service feedback requests
- General service notifications (e.g. delay alerts, availability)
*** You may opt out of receiving text messages at any time** by replying “STOP” to any message. Message and data rates may apply depending on your mobile plan.
We will not use text messaging to transmit protected health information (“PHI”) unless appropriate safeguards are in place and permitted by law.
*** No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Protect Your Information
We implement administrative, physical, and technical safeguards in compliance with HIPAA and applicable Texas privacy laws:
- Secure, HIPAA-compliant electronic health records (EHR)
- Encrypted data transmissions and secure storage
- Staff training on confidentiality and information security
5. When We Share Your Information
We only share your information when necessary for your care, payment processing, legal obligations, or with your explicit consent:
- With healthcare professionals involved in your treatment
- With your insurance provider for payment purposes
- As required by law or authorized public health activities
- With authorized representatives or caretakers, when applicable
We **do not sell or lease** your personal or health information.
6. Your Privacy Rights
As a patient, you have the right to:
- Request access to your medical records
- Request amendments to inaccurate or incomplete information
- Receive a copy of this Privacy Statement upon request
- Withdraw consent for communication preferences at any time
To exercise these rights, simply contact us using the information below.
7. Contact Us
For questions about this notice or your privacy rights, please contact:
Noble Health House Calls
832-263-1582
info@noblehousecalls.com
1618 S Mason Rd
Katy, TX 77450